{"id":6084,"date":"2020-05-24T06:36:17","date_gmt":"2020-05-24T05:36:17","guid":{"rendered":"https:\/\/optikamaja.cz\/?page_id=6084"},"modified":"2026-02-04T22:40:40","modified_gmt":"2026-02-04T21:40:40","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/optikamaja.cz\/en\/reklamacni-rad\/","title":{"rendered":"COMPLAINTS POLICY"},"content":{"rendered":"
\n

COMPLAINTS POLICY<\/strong><\/p>\n

1. Introductory provisions<\/strong><\/h4>\n

These complaints terms govern the conditions for complaints about goods and services at the store:<\/p>\n

Maja Bohemia, s.r.o.<\/strong><\/p>\n

Company ID: 27105237<\/strong><\/p>\n

2. Liability for defects and warranty periods<\/strong><\/h4>\n

New goods: New goods (frames, sunglasses, accessories) carry a 24-month period for exercising rights arising from defects.<\/p>\n

Repairs and service: Repairs and service work (e.g. soldering, replacement of parts outside warranty) carry a 6-month warranty covering the work performed and the material used.<\/p>\n

Made-to-order glasses: The seller is responsible for the optical device matching the medical prescription or the results of measurements taken at this store.<\/p>\n

3. Warranty exclusions and consumables<\/h4>\n

The warranty covers manufacturing defects in materials only. It cannot be claimed for:<\/p>\n

Normal wear and tear: Natural changes in appearance caused by use (e.g. slight scuffing of the temples, dulling of the material).<\/p>\n

Small parts (consumables): The 24-month warranty does not cover natural wear, oxidation or mechanical loss of small consumables such as nose pads, temple tips and screws. These parts are subject to routine maintenance.<\/p>\n

Mechanical damage: Damage caused by dropping, rough handling, sitting on the glasses or improper care (e.g. cleaning with unsuitable chemicals, exposure to high temperatures)<\/p>\n

4. Right of withdrawal<\/h4>\n

Goods customised to the consumer's wishes (custom production): Under the Civil Code (Section 1837(d)) the consumer cannot withdraw from a contract for goods made to their requirements. This applies in particular to prescription lenses cut into a frame. If the glasses are made to order without defects, the customer is not entitled to a refund because of a change of mind or subjective dissatisfaction.<\/p>\n

When withdrawal is possible: The customer may withdraw from the contract only in the case of an irreparable defect, repeated occurrence of the same defect after repair, or failure to settle a complaint within the statutory 30-day period.<\/p>\n

5. Complaint procedure and deadlines<\/h4>\n

A complaint must be made without undue delay, in person at the store.<\/p>\n

A complaint report will be drawn up. The complaint will be settled within 30 days at the latest.<\/p>\n

Proof of purchase or the order sheet must be presented (or the purchase proven in another credible way).<\/p>\n

6. Out-of-court dispute resolution (ADR)<\/h4>\n

In the event of an unresolved dispute the consumer may contact the out-of-court dispute resolution body:<\/p>\n

The Czech Trade Inspection Authority (\u010cOI), \u0160t\u011bp\u00e1nsk\u00e1 44, 110 00 Prague 1, Web: www.adr.coi.cz.<\/p>\n

\u200b<\/p>\n

Prague, 1 January 2026<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

REKLAMA\u010cN\u00cd \u0158\u00c1D \u200b1. \u00davodn\u00ed ustanoven\u00ed \u200bTento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky reklamace zbo\u017e\u00ed a slu\u017eeb v provozovn\u011b: Maja Bohemia, s.r.o. I\u010cO: 27105237 \u200b2. Odpov\u011bdnost za vady a z\u00e1ru\u010dn\u00ed doby \u200bNov\u00e9 zbo\u017e\u00ed: Na nov\u00e9 zbo\u017e\u00ed (br\u00fdlov\u00e9 obruby, slune\u010dn\u00ed br\u00fdle, dopl\u0148ky) se vztahuje lh\u016fta pro uplatn\u011bn\u00ed pr\u00e1v z vad v d\u00e9lce 24 m\u011bs\u00edc\u016f. \u200bOpravy a servis: Na proveden\u00e9 … Continue reading COMPLAINTS POLICY<\/span><\/a><\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"yst_prominent_words":[],"class_list":["post-6084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/pages\/6084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/comments?post=6084"}],"version-history":[{"count":0,"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/pages\/6084\/revisions"}],"wp:attachment":[{"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/media?parent=6084"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/optikamaja.cz\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=6084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}